Privacy policy

In compliance with data protection regulation, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and any other applicable data protection regulation, BetterCare, S.L.,  (“BetterCare”, “Us” or “We”) provides you with the relevant information regarding the processing of your personal data through our website https://bettercare.es (“Website”).

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible in the Website.

1. Who is the Data Controller?

2. When do We collect your personal data?

We may collect your personal data at the following moments:

• Through the different forms available. On our Website We have a form available for you to contact Us to request information about our Services or make inquiries. When completing the form, we ask you to identify yourself and provide Us with your contact information.
• Through Cookies: our Website installs cookies which collect information about your browsing. Please, for more information about our cookies, read our Cookies Policy.

3. What are the main purposes for processing your personal data?

The main purposes for processing your personal data shall be the following:

• Your persona data shall be processed to assist, manage and attend to possible requests, comments and/or consultations made by you.
• If you are our customer, your personal data will be processed to provide you our Services in compliance with the Terms of Use and any other particular conditions of the contracted Service; including to notify you about changes to our Services.
• If you have given your consent, We will keep you informed by sending you our newsletter, whose content is mainly about our Services, activities, projects and other relevant information.
• The information shall be processed in order to comply with our legal obligations, possible court and other authorities’ decisions, including regulatory requirements. Whenever We have suspicions or indications of an action that may constitute an illicit/criminal offence, we will communicate your personal data to law enforcement agencies.
• Your information will be processed for statistical analysis and reports in order to know the performance and needs of our Website and Services, in order to improve the development and offer new solutions.

4. What is the legal basis for processing your personal data?

The legal basis for processing your personal data is the following:

• When your personal data is processed to assist, manage and attend to possible requests, comments, and/or consultations, the processing is carried out on the basis of your consent when you send Us your query and/or request (Article 6.1.a) GDPR).
• When your personal data is processed to provide you our Services, the processing is carried out on the basis of the performance of the Terms of Use and any other particular conditions which rule our relationship and that you’ve accepted (Article 6.1.b) GDPR).
• When your information is processed to send you our newsletter, the processing is carried out on the basis of your consent given through the corresponding box and/or form provided for this purpose (article 6.1.a) GDPR). We remind you that the sending of our newsletter can be revoked at any time in each of the communications received through the mechanism provided for this purpose.
• When the information is processed in order to comply with our legal obligations, possible court and other authorities’ decisions, including any disclosure, the processing is done on the basis of compliance with our legal obligations (Article 6.1.c) GDPR).
• When the information is processed to perform statistical analyses and reports for the purpose of knowing the performance and needs of our Website and Services, in order to improve the development and offer new solutions, the processing is carried out based on our legitimate interest (article 6.1.f) GDPR), which is to manage and improve our Services, and products to offer a quality service.

5. How long do We store your personal data?

Your personal data shall be stored for the period necessary to comply with the purposes set out in this Privacy Policy, as well as to keep your personal information in compliance with the provision of the applicable law and regulations, especially in relation to the legal statute of limitations, and for the exercise or defense of claims.

Our criteria for doing so are determined by the purpose of the personal data collected and the fulfillment of that purpose (e.g., in the event of consent, you may withdraw it at any time); and the retention periods required by contractual and regulatory requirements.

Please note that, in some cases, We may retain your personal data for the time necessary to exercise or defend claims, requirements, liabilities and legal and/or contractual obligations arising from the processing, always being dully blocked.

6. Who could be the recipients of your personal data?

Depending on the purposes for which the personal data is collected, such information may be accessed by the following persons:

• Public administrations, organisms and/or competent authorities and, law enforcement authorities, in cases where there is a requirement, a legal obligation exists or We consider that there are indications and/or sufficient suspicions to be before an illicit or criminal offense.
• Partners and third-party service providers that process information as data processors. We’ve entered into the relevant data processing agreement as required by personal data protection regulations. The relevant data processing agreement has been concluded with all our providers in compliance with data protection regulation.
• Employees and/or collaborators authorized by BetterCare, always subject to the applicable data protection regulations;

BetterCare will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a third country. However, if We need to transfer your personal data to a third country, We would ensure that adequate protection of personal data is provided by using the safeguards allowed by the regulation, in particular the use of the Standard Contractual Clauses approved by the European Commission.

7. What are your rights when you provide Us your personal data?

If We process your personal data, you’ve the following rights:

• Right to request access to personal data:you may ask Us if We’re processing your personal data, and if it is, you may have access to the same.
• Right to request the rectification of your personal data in case they are inaccurate or to request personal data to be completed if they are incomplete.
• Right to request the erasure of your personal data.
• Right to request the restriction of processing: in this case, We will only keep your personal data for exercising or defending against claims.
• Right to object to processing: We will cease to process personal data, unless they must continue to be processed for legitimate reasons or for exercising or defending against possible claims.
• Right to the portability of personal data: in the event that you would like your personal data to be processed by another data controller, We will facilitate the transfer of your persona data to the new controller, if technically possible.
• Right to not be the object of automated decision-making regarding your personal data.

If you had given your consent for any specific purpose, you may withdraw that consent whenever you wish, without affecting the lawfulness of the processing based on the consent prior to withdrawal

To exercise your rights, please send Us an e-mail to bettercare@bettercare.es or write us to our postal address in Section 1 of this Privacy Policy. Whenever you consider it appropriate, you can lodge a complaint with the supervisory authority of your residence address.

8. Additional information

Minors: Our Website and/or services are aimed exclusively at adults. Therefore, We do not knowingly collect information from minors. If parents or legal guardians believe that they children have submitted Us personal data, please contact Us by sending Us an e-mail to bettercare@bettercare.es.

Personal data of third parties: If the personal data provided belong to a third party, you guarantee that you have informed said third party of the aspects contained in this Privacy Policy, and have obtained their consent to provide Us with their data for the purposes indicated in said Privacy Policy.

Links: Our Service may contain links to other sites that are not operated by Us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Updates: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.nYou are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us: If at any time you believe that We have not complied with the provisions set forth in this Privacy Policy, please let Us know by sending an email to bettercare@bettercare.es. If you want to inform about a problem regarding the privacy of your personal data or have any questions regarding this Privacy Policy, do not hesitate and contact Us by the email address above. We will be happy to help you.